Contact Us

At PavePK.com, our goal is to be your most dependable source of guidance for the New Energy Vehicle Policy 2025–2030 and the PM Electric Bike & Rickshaw Scheme. We realize that new government programs often raise many questions, so we’ve built multiple support channels to make it easy for you to get the answers and assistance you need.

Whether you’re a student preparing to apply for an e-bike, a manufacturer interested in vendor opportunities, or simply a citizen who wants to better understand the policy — our team is here to guide you every step of the way.

1. National Helpline – Speak Directly with Us

For quick voice support, call our official helpline. Our trained agents can walk you through the application, explain eligibility, and clarify requirements in both Urdu and English.

  • Helpline Number: 1048
  • Hours: Monday to Saturday, 9:00 AM – 5:00 PM (PST)
  • Closed: Sundays & national holidays

👉 When you call, you’ll first hear an automated message with important updates, followed by a live representative. To speed things up, keep your CNIC number and application details ready. Please note, this helpline is dedicated only to the PM Electric Bike & Rickshaw Scheme.

2. Email Support – For Detailed Queries & Documents

For questions that require detailed responses or when you need to share files/screenshots, email is the best option.

When writing to us, include:

  • A clear subject line (e.g., “E-Bike Student Application Issue”)
  • Your full name (as per CNIC)
  • Contact number
  • CNIC number
  • City & province
  • A detailed description of your query

📩 Example situations perfect for email:

  • Trouble uploading documents on the portal (attach a screenshot).
  • Requesting the latest list of approved e-bike models.
  • Following up on a pending application.
  • Manufacturer/vendor registration inquiries.

3. Online Contact Form – Fast & Structured

Our secure online form is designed for convenience. Just enter your details and submit — your query is automatically directed to the right team.

The form will ask for:

  • Full name
  • Email address
  • Phone number
  • Subject (e.g., Application Support, Eligibility, Technical Issue)
  • Message (detailed description)

You’ll instantly receive an email confirmation with a ticket number for tracking your request.

4. FAQs – Instant Answers at Your Fingertips

Before reaching out, check our FAQ section, where we cover the most common questions about eligibility, documents, applications, payments, and delivery.

👉 [Visit the FAQ Page here]

We update this regularly based on feedback and queries from applicants.

5. Stay Connected on Social Media

Follow us for real-time updates, important announcements, and inspiring stories from across Pakistan.

  • Facebook: [Official Page Link]
  • Twitter (X): [Official Handle]
  • Instagram: [Official Profile]

⚠️ Note: For personal or sensitive queries, please use the helpline, email, or contact form for security reasons.

6. Website Technical Support

Facing a technical glitch? Try these steps first:

  • Refresh your browser
  • Check your internet connection
  • Switch to a different browser (Chrome, Firefox, Edge)
  • Clear your cache & cookies

If the problem persists, email us at support@pave.gov.pk with:

  • The page URL where the issue occurred
  • What you were trying to do
  • The exact error message (screenshot helps!)
  • Your device (e.g., Android, iPhone, laptop) and browser name

7. Our Service Promise

We are dedicated to providing accurate, timely, and respectful assistance to every citizen. Our team works continuously to improve support services, and we welcome your feedback on how we can serve you better.

Thank you for your interest in the PM Electric Bike & Rickshaw Scheme. Together, we are moving towards a cleaner, greener Pakistan.

📌 Quick Contact Summary